← Back to Home

Refund & Cancellation Policy

Last updated: 22 October 2026

1. What we sell

Smart Sheets sells online software: monthly and annual subscriptions to our payslip and business tools, a once-off lifetime plan, and once-off send credit packs. Everything is delivered to your account online, straight after payment. Nothing is shipped. Prices are shown in US dollars (USD) on our Pricing page.

2. How you are charged

  • PayFast is a South African payment processor and charges your card in South African Rand (ZAR). The rand amount is shown on the PayFast payment page before you pay. Your bank may apply its own exchange rate or foreign transaction fees.
  • PayPal payments are charged in USD.

3. Subscriptions

  • Monthly and annual plans are charged in advance and renew automatically at the end of each billing period until you cancel.
  • You can cancel at any time from the Plans & Pricing page while signed in, or by emailing info@buyitfastest.co.za from the email address on your account. Cancelling stops all future renewals.
  • After you cancel, you keep access until the end of the period you have already paid for. We do not refund part-used billing periods.

4. Once-off purchases

Lifetime plans and send credit packs are charged once and added to your account immediately. Because they are delivered instantly, once-off purchases are not refundable once delivered, except as set out in section 5.

5. When we refund

We give a full refund when:

  • you were charged twice for the same purchase;
  • you were charged after you had successfully cancelled;
  • you were charged the wrong amount because of an error on our side;
  • you paid but the purchase never reached your account and we cannot fix it; or
  • a refund is required by the consumer protection law that applies to you.

Otherwise payments are not refundable. Your statutory rights are not affected. Refunds of PayFast payments are made in ZAR, so the amount you receive back in your own currency may differ from what you paid if exchange rates have moved.

6. How to ask for a refund

Email info@buyitfastest.co.za from the email address on your account. Include the date and amount of the charge and, if you have it, the PayFast or PayPal payment reference from your receipt. We will reply by email. Approved refunds go back to the card or account you paid with, through PayFast or PayPal.

7. Contact

Questions about a charge? Email info@buyitfastest.co.za or use our Contact page. See also our Terms of Service.